Sportex Privacy Policy

1 Introduction

Welcome to Sportex. We understand that your personal information is sensitive, and it's completely natural to have questions about how it's handled. This Privacy Policy explains clearly and simply — what data Sportex collects, why we collect it, where it's stored, and how we keep it safe.

By using the Sportex website or app, you are agreeing to this Privacy Policy. If anything is unclear or you have questions, reach out to our support team directly — we're always here to help.

This Privacy Policy applies solely to Sportex's own platform. Sportex is not responsible for any third-party websites or services.

2 What Data We Collect

Sportex collects your information in several ways. Below is a detailed breakdown of what data is collected and under what circumstances:

At Registration

• Full Name & Date of Birth
• Mobile number and email address
• Password (stored in encrypted form and never visible in plain text)
• Country & Region of Residence

During Identity Verification

• Scanned copy of National ID or Passport
• Selfie or Photo (if required)
• Proof of Address (utility bill or bank statement)

Automatically during use

• IP Address & Device Information
• Browser Type & Operating System
• Pages you visited on the site and how long you spent on them
• Betting History & Transaction Records

3 How We Use Your Data

Sportex uses your information only for specific, defined purposes. We never use your data in ways that aren't necessary.

• Account Management: To keep your account secure and active.
• Identity Verification: To prevent fraud and misuse.
• Payment Processing: To process deposits and withdrawals securely.
• Customer Support: To resolve your issues quickly and efficiently.
• Security Monitoring: To detect suspicious activity.
• Promotions & Offers: To send you relevant offers based on your preferences (you can opt out at any time).
• Legal Obligation: To provide information required by regulatory authorities.

If you don't want Sportex to send you promotional emails or SMS, you can unsubscribe at any time from your account settings.

4 Data Retention & Security

Sportex uses industry-leading technology to keep your data secure. Our servers are hosted in protected data centers and undergo regular security audits.

Technical Security Measures

• 256-bit SSL/TLS Encryption: All data between your browser and our servers is encrypted.
• Two-Factor Authentication (2FA): To add an extra layer of security to your account.
• Firewall & Intrusion Detection: To prevent unauthorized access.
• Regular Security Audits: Third-party experts regularly audit our systems.

How Long We Retain Your Data

Sportex does not retain your data longer than necessary. After account closure, data may be kept for up to 5 years for legal and regulatory compliance, after which it is securely deleted.

5 Cookies & Tracking Technologies

The Sportex website uses cookies — small files stored in your browser that help improve your experience on the site. We use several types of cookies:

You can disable non-essential cookies at any time through your browser settings. Keep in mind that doing so may limit certain features on the site.

6 Sharing Data with Third Parties

Sportex never sells your data. However, in certain limited situations, information may be shared with trusted partners:

• Payment Processor: bKash, Nagad, Rocket — information required to process transactions.
• Identity Verification Service: To complete the KYC process.
• Law Enforcement Agencies: When required by a court order or legal obligation.
• Cybersecurity Partner: To detect and prevent fraud.

Every third party is bound by a confidentiality agreement with Sportex. They may only use the data for the specified purpose and cannot share it elsewhere.

7 Your Rights

Sportex believes every member should have full control over their own data. That's why we provide you with the following rights:

• Right to Access: You can find out at any time what data Sportex holds about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: If you close your account and there are no legal obligations, your data will be deleted.
• Right to Object to Processing: You can object to your data being used for marketing purposes.
• Right to Data Portability: You can request a copy of your personal data.

8 Children's Privacy

Sportex is strictly for adults (18+). We do not knowingly collect data from anyone under the age of 18. If we become aware that a minor is using our platform, we will immediately close that account and delete any associated data.

If you believe your child is using Sportex, please contact us right away.

9 Privacy Policy Updates

Sportex may update this Privacy Policy from time to time. If any significant changes are made, we will notify you by email or through a notice on the site. Continued use of the platform after any changes constitutes acceptance of the updated policy.

The date of each update will be clearly displayed at the top of the page, so you can easily tell when changes were last made.

10 Contact Us

For any questions, complaints, or data-related requests regarding this Privacy Policy, please get in touch with us:

• 📧 Email: support@sportex.click
• 💬 Live Chat: Bottom-right corner of the website (Active 24/7)
• 🕐 Response Time: Usually within 24 hours

We take every request seriously and aim to respond within the timeframe required by law.